8x8 hosting

8×8 hosting: Pricing, Reviews, Pros & Cons

Part of what makes 8×8 hosting such a good choice for small businesses is its pricing. The company’s Express plan has a much lower base price than its competitors.

There are three service plans available to small businesses. Here’s how the plans differ in terms of features and price:

Express: This plan is for small businesses with fewer than ten employees. Unlimited calling in the United States and Canada, an auto-attendant, voicemail, team messaging, business text messaging, presence indicators, caller ID, call forwarding, ring groups, HD voice, mobile and desktop apps, HD audio and video meetings, and integrations with Google Workspace and Office 365 are all included in the $12 per user per month plan.

X2: The X2 edition costs $24 per month per user. It adds unlimited calling to 14 countries, an advanced auto-attendant, voicemail transcription, ring groups, hold music, hotdesking, call recording, unlimited online faxing, and cross-platform messaging to the Express plan.

X4: The X4 edition costs $44 per month per user. It comes with all of the X2 plan’s features plus barge, whisper, and monitor, as well as an operator switchboard and advanced caller analytics. 47 countries are included in the unlimited calling zone.
Businesses in need of contact center services have three additional service plans to choose from, ranging from $112 to $219 per user per month.

The main takeaway is that 8×8 hosting offers three service plans, ranging from $12 to $44 per user per month, as well as contact center plans.

8×8 has a plethora of calling features, as well as built-in conference calling and videoconferencing services, allowing users to communicate with others in any way they want.

Three-way calling, call forwarding, call waiting, and call transfer are just a few of the other features available. Your voicemails can also be viewed and listened to online, or they can be delivered to your email inbox. Automated attendants, ring groups, music on hold, extension dialing, company directories, caller ID and blocking, and a “do not disturb” option are some of the other calling features available.

In addition, 8×8 hosting provides a number of collaboration tools, such as an online chat system and a presence feature that shows whether employees are available or not. Audio and videoconferencing for up to 50 people are included in all service plans.

Microsoft Teams, Salesforce, HubSpot, Freshdesk, and Zendesk are just a few of the popular apps that 8×8 integrates with.

Another advantage is the vast amount of analytical data available; 8×8 provides valuable insights into both employee and customer behavior. [Learn how to choose a business phone system in this related article.]

The bottom line: 8×8 has a robust set of calling, collaboration, and mobile features, giving small businesses all the communication tools they require.

8×8 Advantages Because 8×8 is a cloud-based VoIP business phone system, it doesn’t require any PBX hardware. IP phones and high-speed internet are all that is required.

The system is ready to use as soon as you plug the phones into an Ethernet port after your network has been configured for the required bandwidth (8×8 recommends 100 kbps for each concurrent call) and voice traffic has been prioritized over other online uses.

IP phones purchased directly from 8×8 are preconfigured and ready to use. If you buy phones from a third party, you’ll have to configure them with an 8×8 representative. Although both options provide the same functionality, purchasing the phones directly from 8×8 saves time during setup.

In addition, 8×8 offers a free one-hour consultation with a technical installation specialist who will walk X Series users through the configuration steps. Despite the fact that the system is simple to use, this additional training can be extremely beneficial for small businesses without an IT department to handle their technical needs. The Express plan is for users who want to install and connect their own equipment. It does not have the same level of customer service as the X Series plans.

The entire system can be set up and managed through the online portal once the phones are operational. You can use this area to create and configure employee extensions and ring groups, among other things. You can also manage billing, run call-log reports, and seek assistance through the portal, which you can access through the 8×8 website.

8x8 hosting

The automated attendant can be managed directly through the portal by administrators. They can send custom pre-recorded messages or send their own greetings. For professionally recorded options, 8×8 also has an audio production store.

Employees can log in to the online portal using a desktop or mobile app, as well as any computer with an internet connection. Employees can make and receive calls, check their voicemail, and message coworkers using a softphone on their computer. They can also use the portal to conduct web conferences, make video calls, and send and receive online faxes.

The consistency of 8×8 adds to its appeal. Built-in redundancies and multiple data centers and call carriers are among the measures the company takes to ensure that the system is always up and running. Indeed, of all the cloud-hosted VoIP phone systems we investigated, 8×8 has one of the highest documented uptimes (99.9999 percent). Each year, the system is only down for a few minutes.

8×8 has over a dozen identical data centers around the world that provide automatic and transparent failover, ensuring that service is not disrupted. SSAE 16 audits each data center. If one of the data centers fails, all of the data is immediately transferred to another to keep the service running.

In addition, the company collaborates with call carriers to ensure consistent call quality. The system chooses the path of least resistance for each call prior to making it. If one of the carriers goes down, traffic is automatically redirected to another to ensure call continuity.

Did you know? 8×8 is simple to use, requires no equipment to set up, has one of the highest reported uptimes in the industry, and employs sophisticated architecture to keep service up and running at all times.

Cons: 8×8
Despite the fact that we liked almost everything about 8×8, the customer support team gave us pause. While 8×8 provides round-the-clock customer service, a representative told us that the support team isn’t entirely based in the United States, and that you may be asked to speak with a technician located outside of the country, so there’s a chance you’ll run into a language barrier.

The BBB rating of 8×8 is also a disadvantage. 8×8 has a F rating as of April 2021, owing to a lack of response to and resolution of complaints. Customer service, on the other hand, was excellent in our opinion.

The poor Better Business Bureau rating is one of 8×8’s major disadvantages.

Service to Clients
During our research into business phone systems, 8×8 provided some of the best customer service we encountered. We called the company several times pretending to be a new business owner interested in phone systems to get a sense of the level of support it provides.

All of the representatives we spoke with were prompt in returning our calls and providing clear, detailed responses to our inquiries. None of them were pushy, and none of them tried to push the service on us.

The representatives also followed up with us via email. They always responded quickly and offered to discuss the details over the phone whenever we sent them a question.

8×8 provides customer service 24 hours a day, seven days a week, and has a wealth of information on its website. It has a knowledgebase on its website that explains how to set up and use the system in detail.

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